Terms of Use

Agreement to Terms

By accessing or using the cozy-moor website and services, you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our website or services.

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website following the posting of changes constitutes acceptance of those changes.

Use of Our Website

Permitted Use

You may use our website for lawful purposes only. You agree not to use the website:

• In any way that violates any applicable law or regulation
• To transmit any harmful, threatening, abusive, or defamatory content
• To impersonate any person or entity
• To interfere with or disrupt the website or servers
• To attempt unauthorized access to any part of the website
• To collect or harvest information about other users

Account Security

If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

Services

Service Description

We provide productivity consulting, app integration, workflow optimization, and training services. Service details, deliverables, and timelines will be specified in separate service agreements or proposals.

Service Delivery

We will make reasonable efforts to deliver services according to agreed timelines. However, service delivery may be affected by factors outside our control. We are not liable for delays caused by circumstances beyond our reasonable control.

Client Responsibilities

To receive services effectively, clients must:

• Provide accurate and complete information
• Respond to requests for information in a timely manner
• Participate actively in consultations and training sessions
• Implement recommended changes and practices

Fees and Payment

Service fees are as stated on our website or in service agreements. Payment terms will be specified in your service agreement. We reserve the right to modify our fees at any time, though changes will not affect services already purchased.

All fees are in Canadian dollars unless otherwise specified. Payment must be made through the methods we specify.

Cancellation and Refunds

Cancellation policies vary by service type:

• Consultations: Must be cancelled at least 48 hours in advance for a full refund
• Setup and Integration Services: Refunds available before work begins; partial refunds may be available based on work completed
• Training Sessions: Must be cancelled at least 7 days in advance for a full refund
• Ongoing Services: May be cancelled with 30 days notice; no refund for the current billing period

Intellectual Property

Our Content

All content on this website, including text, graphics, logos, images, and software, is the property of cozy-moor or its licensors and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from our content without explicit written permission.

Service Materials

Materials provided as part of our services, such as templates, guides, and custom configurations, are licensed to you for your personal or internal business use. You may not resell, redistribute, or use these materials to provide competing services.

Client Materials

You retain all rights to materials you provide to us. By providing materials, you grant us a limited license to use them solely for the purpose of delivering services to you.

Confidentiality

We respect the confidentiality of information shared during our service relationship. We will not disclose your confidential information to third parties except:

• With your consent
• To service providers who assist in delivering services to you
• When required by law

Similarly, you agree not to disclose any confidential or proprietary information we share with you.

Disclaimers

No Guarantees

While we strive to provide valuable services, we cannot guarantee specific results from implementing our recommendations. Productivity improvements depend on many factors, including your commitment to implementing changes and circumstances outside our control.

Website Availability

We do not guarantee that our website will be available at all times. We may experience technical issues, perform maintenance, or discontinue services without notice.

Information Accuracy

We make efforts to ensure information on our website is accurate, but we do not warrant its completeness or accuracy. Information may become outdated, and we are not obligated to update it.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these external sites.

Limitation of Liability

To the maximum extent permitted by law, cozy-moor shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

• Your use or inability to use our website or services
• Any unauthorized access to or use of our servers
• Any errors or omissions in content
• Any conduct or content of third parties

Our total liability for any claims arising from or related to our services shall not exceed the amount you paid us for services in the three months preceding the claim.

Indemnification

You agree to indemnify and hold harmless cozy-moor, its officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of our website or services
• Your violation of these Terms of Use
• Your violation of any rights of another party

Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of British Columbia, Canada, without regard to its conflict of law provisions.

Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts located in British Columbia, Canada.

Severability

If any provision of these Terms of Use is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these terms shall otherwise remain in full force and effect.

Entire Agreement

These Terms of Use, together with our Privacy Policy and any service agreements, constitute the entire agreement between you and cozy-moor regarding the use of our website and services.

Contact Information

If you have questions about these Terms of Use, please contact us:

Email: [email protected]
Address: 142 West Cordova Street, Vancouver, BC V6B 1E4, Canada