GDPR Compliance

Introduction

The General Data Protection Regulation (GDPR) is a comprehensive data protection law that applies to organizations processing personal data of individuals in the European Union. At cozy-moor, we are committed to complying with GDPR requirements and protecting your privacy rights.

Data Controller Information

For the purposes of GDPR, cozy-moor acts as the data controller for personal information collected through our website and services.

Contact Details:
cozy-moor
142 West Cordova Street
Vancouver, BC V6B 1E4
Canada
Email: [email protected]

Legal Basis for Processing

We process your personal data only when we have a valid legal basis. Our legal bases include:

Consent

We obtain your explicit consent before processing personal data for specific purposes, such as sending marketing communications. You have the right to withdraw consent at any time.

Contractual Necessity

Processing is necessary to fulfill our contractual obligations when you engage our services, including providing consultations, training, and support.

Legitimate Interests

We may process data based on legitimate business interests, such as improving our services, preventing fraud, and ensuring website security, provided these interests do not override your fundamental rights.

Legal Obligations

We process personal data when required to comply with legal obligations, such as tax and accounting requirements.

Your Rights Under GDPR

As a data subject under GDPR, you have the following rights:

Right to Access

You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data.

Right to Rectification

You can request correction of inaccurate or incomplete personal data we hold about you.

Right to Erasure (Right to be Forgotten)

You can request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.

Right to Restriction of Processing

You can request that we restrict processing of your personal data in specific situations, such as when you contest the accuracy of the data.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.

Right to Object

You can object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw that consent at any time.

Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data violates GDPR.

How to Exercise Your Rights

To exercise any of your GDPR rights, please contact us at [email protected] with the subject line "GDPR Request." Please include:

• Your full name and contact information
• A description of the right you wish to exercise
• Any relevant details to help us locate your information

We will respond to your request within one month, though this period may be extended by two additional months for complex requests.

Data Security Measures

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

• Encryption of personal data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

• Service delivery and client relationship management
• Legal, accounting, and reporting obligations
• Establishment, exercise, or defense of legal claims

When personal data is no longer needed, we securely delete or anonymize it in accordance with our data retention policy.

International Data Transfers

When we transfer personal data outside the European Economic Area, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Transfers to countries with adequacy decisions
• Other legally recognized transfer mechanisms

Data Protection Officer

While we are not required to appoint a Data Protection Officer under GDPR, we have designated a privacy contact responsible for overseeing our data protection practices. For data protection inquiries, please contact [email protected]

Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you without undue delay, in accordance with GDPR requirements. We will also notify the appropriate supervisory authority within 72 hours of becoming aware of the breach when required.

Automated Decision-Making and Profiling

We do not engage in automated decision-making or profiling that produces legal effects or similarly significantly affects you.

Updates to This Policy

We may update this GDPR compliance statement from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes through our website or by email.

Contact Information

For any questions about our GDPR compliance or to exercise your rights, please contact us:

Email: [email protected]
Address: 142 West Cordova Street, Vancouver, BC V6B 1E4, Canada